It’s what’s behind the numbers that really counts.
Our high level statistics.
Percentage of claims paid:
Total amount we paid in claims:
Number of new claimsdecisions made:
Number of new claims paid:
Number of claims we were unable to pay:
Average claim duration for full-term policies in weeks:
Average claim duration for short-term policies in weeks:
Average age of claimants with Income First policies:
Highest benefit paid on a claim to date:
Number of years of longest ongoing claim:
Claims by illness and deferred period.
Claims by illness (%):
Hip / Knee
Percentage of claims caused by four of our top conditions:
Claims by deferred period (%):
Percentage of claims with a 4 week or less deferred period:
Why we were unable to pay 107 claims.
Misrepresentation at the point of application:
Claim not meeting our disability definitions:
Claim not being covered by the policy:
The value of HealthWise, our free health and wellbeing app for members.
Percentage increase in usage since 2021:
Total service usage:
Number of GP consultations booked:
Number of physio consultations via video call and face-to-face:
Number of mental health therapy sessions:
Number lifestyle and nutrition consultation:
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