2022
INCOME PROTECTION
CLAIMS STATISTICS.
It’s what’s behind the
numbers that really counts.
Our high level statistics.
Percentage of
claims paid:
92%
Total amount we
paid in claims:
£9.9M
Number of new claims
decisions made:
1,336
Number of new
claims paid:
1,229
Number of claims we
were unable to pay:
107
Average claim duration for
full-term policies in weeks:
96
Average claim duration for
short-term policies in weeks:
83
Average age of claimants
with Income First policies:
36
Highest benefit paid on
a claim to date:
£500,000
Number of years of
longest ongoing claim:
25
Claims by illness and deferred period.
Claims by illness (%):
Musculoskeletal |
40.49 |
Covid-19 |
15.79 |
Hip / Knee |
7.34 |
Mental Health |
7.26 |
Gastro |
6.44 |
Cancer |
4.57 |
Chest/Nose/Throat/Respiratory |
3.22 |
Heart Conditions |
2.1 |
Neurological |
1.8 |
Surgery |
1.35 |
Stroke |
0.75 |
Other |
8.91 |
Percentage of claims caused
by four of our top conditions:
70.8%
Claims by deferred
period (%):
| Day | |
| 1 | 42.81 |
| Weeks | |
| 1 | 16.24 |
| 4 | 35.48 |
| 8 | 1.87 |
| 13 | 2.25 |
| 26 | 1.2 |
| 52 | 0.15 |
Percentage of claims with a
4 week or less deferred period:
94.5%
The value of HealthWise, our free health
and wellbeing app for members.
