We're proud of the recognition we earn.
Whether it’s stars or trophies.
In recent years we’ve won more than our fair share of industry awards and ratings. They’re voted for and judged by financial advisers and industry experts. It’s good to know they hold us in such high regard.
2025
Winner
Underwriting team of the year, Vita Awards
Winner
Customer service team of the year, Vita Awards
Winner
Account Manager of the year - Mike Norrish, Vita Awards
Winner
Rising Star - Ellie Collis, COVER Women in Protection and Health Awards
Five Stars
Five-star rating for Real Life, Defaqto
Five Stars
Five-star rating for Health and Protection, Health & Protection UK Service Ratings
Best Health Insurance
Best Private Health Insurance UK, My Tribe
Best Health Insurance
Best Private Health Insurance, The Right Mortgage and Protection Network
Five Stars
Five-star rating for Health Insurance, MoneyFacts
2024
Winner
Best Claim Video from an Insurer, Protection Guru Awards
Winner
Best insurer for protecting the income of people with higher occupations, Protection Guru Awards
Winner
Best Private Medical Insurance provider, Investment Life & Pensions Moneyfacts Awards
Winner
Best Health & Wellness Offering, COVER Customer Care Awards
Winner
Best Customer Service Delivery, Health & Protection Awards
2023
Winner
Outstanding Business Development Team, COVER Customer Care Awards
Winner
Best Customer Service Provider, The Right Mortgage Awards
Winner
Best Insurer for Protecting the Income of People with Higher Risk Occupations, Protection Guru Awards
Highly Commended
Best Insurer for Protecting Hard to Cover Clients, Protection Guru Awards
Winner
Best Promotion of Protection, COVER Excellence Awards
Highly Commended
Outstanding Individual Life Insurance, COVER Excellence Awards
Highly Commended
Best Income Protection Insurance, Personal Finance Awards
Winner
Best Care & Support Experience (HealthWise), Protection Review Awards
Highly Commended
Best Adviser Marketing by an Insurer, Protection Review Awards
2022
Winner
Best Income Protection Provider, LifeSearch Awards
Winner
Best Health & Wellness Offering, COVER Customer Care Awards 2022
Winner
Best Insurer for Protecting the Income of People with Higher Risk Occupations, Protection Guru Awards
Winner
Outstanding Protection Product Innovation, COVER Excellence Awards
Winner
Best Income Protection Insurance, 2022/2023 Personal Finance Awards
2021
Winner
Best Income Protection Insurance, Personal Finance Awards
Highly Commended
Most Effective Brand Strategy, Awards for Marketing Effectiveness
2020
Winner
Best Individual Income Protection Insurance, Cover Excellence Awards
Winner
Best Income Protection Insurance, Personal Finance Awards
2019
Winner
Best Individual Life Insurance, Cover Excellence Awards
Winner
Best Private Medical Insurance, Cover Customer Care Awards
Winner
Best Income Protection Provider, Paradigm Awards
Winner
Customer Service ‘Above and Beyond’, Cover Customer Care Awards
Winner
'Doing it Better', Protection Review Awards
Winner
Legal & Financial, Exeter Living Awards
Highly Commended
Income Protection Provider, The Personal Finance Awards
Highly Commended
Claims Management Team, Cover Customer Care Awards
Highly Commended
Underwriting Team, Cover Customer Care Awards
2018
Winner
Best Individual Income Protection, Cover Excellence Awards
Winner
Income Protection Provider, The Personal Finance Awards
Highly Commended
Best Individual Private Medical Insurance, Cover Excellence Awards
Highly Commended
Best Healthcare Service, ILP Moneyfacts Awards
Highly Commended
Claims Management Team, Cover Customer Care Awards
2017
Winner
Most Innovative New Product: Managed Life, Health Insurance Awards
Winner
Best Income Protection Provider, Paradigm Awards
Winner
5 Star Award for Online Service, FT Adviser