Coronavirus (COVID-19)

We are monitoring events closely and will continue to update our guidance as the situation evolves. Read our most recent guidance

 

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Need to make a claim?
That’s why we’re here.

Please select the type of policy you wish to claim on:

Write to us:

The Exeter
Lakeside House
Emperor Way
Exeter
EX1 3FD

Call us:

Claims team:
0300 123 3201

Lines are open Monday to Friday, 8am - 6pm

Claim online:

Complete our online claims notification form and we will call you back.

 

Online Claims Form

However you decide to claim, please have the name of the policyholder, the policy number and basic information about the reason for claiming close to hand.

Write to us:

The Exeter
Lakeside House
Emperor Way
Exeter
EX1 3FD

Call us:

Claims team:
0300 123 3201

Lines are open Monday to Friday, 8am - 6pm

Claim online:

Complete our online claims notification form and we will call you back.

 

Online Claims Form

However you decide to claim, we will ask you for your contact details, details of the life covered and the type of claim you wish to register, either a life or terminal illness claim.

Write to us:

The Exeter
Lakeside House
Emperor Way
Exeter
EX1 3FD

Call us:

Claims team:
0300 123 3253

+44 1392 36 35 36 (overseas members)

Lines are open Monday to Friday, 8am - 8pm, and Saturday 8am - 1pm

Claim online:

Complete our online claims notification form and we will call you back.

 

Online Claims Form

However you decide to claim, please have the name of the policyholder, the policy number and basic information about the reason for claiming close to hand.

One Fund

Claim online:

Step 1:

Pay for your treatment and keep your receipt(s).

Step 3:

The money will be paid directly into your bank account (less any excess), usually within three days of the claim being received.

Step 2:

Login to the claim portal below with your reference number to hand and simply attach a picture or scan of your receipt(s). All claims should be submitted within three months of the treatment date.

Claims portal - login
Or claim by post:

Step 1:

Pay for your treatment and keep your receipt(s).

Step 3:

The money will be paid directly into your bank account (less any excess), usually within three days of the claim being received.

Step 2: 

Send your completed claim form and original receipt(s) to:
The Exeter, Jewry House, Jewry Street, Winchester, Hampshire, SO23 8RZ

To save on postage you may wish to hold on to receipts that are equal to or below the excess amount on optical and dental. You can send these with your next claim. All claims should be submitted within three months of the treatment date.

If you wish to claim for the counselling or advice helpline please contact 0300 123 3256 or cashplan@the-exeter.com for the appropriate next steps. We’re open Monday to Friday, 9am to 5pm.

 

Medicare

Download the Medicare claim form. Once completed please send to:
The Exeter, Jewry House, Jewry Street, Winchester, Hampshire, SO23 8RZ

If you require any support please contact 0300 123 3256 or cashplan@the-exeter.com. We’re open Monday to Friday, 9am to 5pm.

 

Health Cash Plan

There are 3 simple steps to making a claim:

Step 1
Pay for your treatment and keep your receipt(s). If you are claiming for a hospital in-patient or day-patient stay where you have this benefit on your plan you will need to get the claims form filled in and stamped by the hospital.
Step 2

Send your completed claim form and original receipt(s) to:
The Exeter, Jewry House, Jewry Street, Winchester, Hampshire, SO23 8RZ

Step 3

The money will be paid directly into your bank account, usually within three days of the claim being received.

If you wish to claim under a Personal Accident, Fracture Cover or Life Cover benefit, where applicable to your plan, please contact 0300 123 3256 or cashplan@the-exeter.com for the appropriate claims form. We’re open Monday to Friday, 9am to 5pm.

Product Document
Premier Health Benefits Healthcare Plan
Medicaid
Health Cash Plan (Choice – Select – Elite)
Health Cash Plan (Gold – Platinum)
Pre June 2010 - claim form
Health Cash Plan (Everyday – Deluxe – Superior) Post June 2010 - claim form