Cost of living



Are you experiencing temporary financial hardship?

We all face financial challenges at different points in our lives. If you are experiencing financial difficulty, we recommend you speak to your financial adviser as they will be able to advise on any changes you can make to your cover to help with affordability.

While we are unable to offer financial advice, we are committed to helping you keep your insurance cover in place; please call us and we will talk through the options available. You can reach us on 0300 123 3201 or by email, we are here for you Monday to Friday 8am to 6pm.


Other support available

A financial adviser

If you don’t have a financial adviser, you can find a protection adviser on the unbiased website and a health adviser through the Association of Medical Insurers and Intermediaries website.

HealthWise – your member benefits app

Don't forget, as a member of The Exeter, you have access to HealthWise, our member benefits app. Depending on the policy you hold with us, you have access to various benefits, including lifestyle consultations which can help with stress management. You can find out more here.

Moneyhelper – impartial advice and information

Money Helper is a government-approved online advice service, providing impartial advice on money and pensions choices. The free online, phone or face-to-face service is provided by the Money and Pensions Service, a body sponsored by the Department for Work and Pensions.