As part of our strategy, we have been reviewing our product offering and considering how we can better meet customer needs with more effective and comprehensive solutions.
After careful consideration, and in line with policy terms and conditions, cash plan will no longer be available as part of our product offering.
This decision allows us to focus on enhancing other areas of our services and products to better serve our customers.
Your current policy will remain active until the policy end date noted within your letter. If you need to check this information, please contact our Customer Services Team on 0300 123 3256 or email us at cashplanclosure@the-exeter.com.
No action is required. We will automatically cease the Direct Debit collections after your final policy payment.
As your policy will continue to provide coverage until the end date stated on the letter, no refunds will be issued for the remaining period.
You also still have full access to your member benefits app, HealthWise, until your policy end date.
Within you letter we have included information on an alternative provider, Sovereign Health Care, that you may be interested in. For more information, review the leaflet or visit www.sovereignhealthcare.co.uk/exeter.
We encourage you to research and compare offerings from other cash plan providers to find a plan that best suits your needs. Be sure to review the policy details and terms carefully, seeking financial advice where necessary.
You can continue to make a claim until the end date stated on your letter. Any claims that you have made prior to the end date will be processed as normal. Claims for treatment prior to the policy expiry date need to be submitted within 90 days of this date.
As per terms and conditions, all claims should be submitted within 90 days of the date of the treatment and the policy must have been active at the date of treatment.
Any other policies with The Exeter remain unaffected by the discontinuation of Cash Plan.
You will have access to the HealthWise app until the policy end date stated in your letter. If you have any other policies/products with The Exeter, you will continue to have access to HealthWise.
If you have any more questions about the closure of your existing policy, call our Customer Services Team on 0300 123 3256 or email us at cashplanclosure@the-exeter.com.
If you have any questions about a new policy with another provider, please contact them directly or speak to your financial adviser.
Whilst we hope you won’t ever have cause to complain, if for any reason you are unhappy with our products or service, please contact us on 0300 123 3256 or email us at cashplanclosure@the-exeter.com.
We will investigate your complaint and respond to you, and if you remain unhappy, we will escalate your concerns to an impartial complaint’s handler.