Member benefits | Customer | The Exeter
Upcoming System Updates: Service Interruption on December 8th

Our quote and apply systems, adviser and member portals will be unavailable on 8th December between 7am and 3pm, due to scheduled system updates. We apologise for any inconvenience this may cause.

Feel better faster with

HealthWise

The app that gives you and your family free, direct access to medical experts whenever you need them through your smartphone or tablet.

<img src="/assets/img/logo-health-wise.png" alt="HealthWise">

The app that gives you and your family free, direct access to medical experts whenever you need them through your smartphone or tablet.

What’s more, you can use HealthWise from anywhere in the world without claiming on your policy and using it won’t ever affect your premiums.

What HealthWise benefits are available to you?
What HealthWise benefits are available to you?
Remote GP appointments (unlimited consultations each year)

With demand for GP appointments rising and the number of NHS GPs falling, it comes as little surprise that many people have to wait weeks to be seen.

HealthWise takes this wait away, by allowing you to book phone or video consultations via the app with experienced UK-based GPs without leaving home, or from anywhere in the world.

The service offers clinical advice and guidance, and GPs can issue a prescription if required or recommend further treatment. 

Second medical opinion service (up to two consultations each year)

Sometimes we all need a second opinion to help make a difficult decision. You can use HealthWise to access a second medical opinion, where a diagnosis can be assessed and analysed by a second expert pair of eyes. It could provide a different treatment plan, or just valuable reassurance.

Physiotherapy (up to six consultations each year)

With HealthWise you can also receive assessment, diagnosis and treatment of musculoskeletal conditions. With access to a network of physiotherapists, you can get the help you need via video consultation.

Mental health support (up to six consultations each year)

HealthWise gives you access to fully trained specialists who can assess and treat a range of mental health conditions including anxiety, depression & substance abuse, as well as offering emotional and behavioural support. The service is provided by video consultation with therapists via the app.

Registered dietitian consultations (up to six consultations each year)

Access one-to-one consultations with a HCPC registered dietitian who can help you improve your health and wellbeing, including working with special dietary needs due to health conditions such as coeliac disease.

Lifestyle and nutrition consultations (up to six consultations each year)

Access lifestyle and nutrition coaching, which is designed to take a holistic view across a range of areas that can affect your health, wellbeing and happiness. Our lifestyle and nutrition consultants can help with stress management, improving sleep and motivation to exercise.  

Health MOTs for policyholders (one health MOT kit each year)

Keep on top of your health with a yearly health assessment through a pin prick blood test. This test checks 20 different markers to spot any problems early on. You will receive a report in the app with the findings.

One Health MOT per year for policyholders only.

Repeat prescriptions

You can now order your private and NHS repeat prescriptions through HealthWise. There is no charge for this service. This
service is available if you reside in England, but not Northern Ireland, Scotland and Wales.

Remote GP appointments (unlimited consultations each year)

With demand for GP appointments rising and the number of NHS GPs falling, it comes as little surprise that many people have to wait weeks to be seen.

HealthWise takes this wait away, by allowing you to book phone or video consultations via the app with experienced UK-based GPs without leaving home, or from anywhere in the world.

The service offers clinical advice and guidance, and GPs can issue a prescription if required or recommend further treatment. If you use a referral from HealthWise to claim on your health insurance policy, additional medical information may be required from your usual GP.

Second medical opinion service (up to two consultations each year)

Sometimes we all need a second opinion to help make a difficult decision. You can use HealthWise to access a second medical opinion, where a diagnosis can be assessed and analysed by a second expert pair of eyes. It could provide a different treatment plan, or just valuable reassurance.

Physiotherapy (up to six consultations each year)

With HealthWise you can also receive assessment, diagnosis and treatment of musculoskeletal conditions. With access to a network of physiotherapists, you can get the help you need via video consultation.

Mental health support (up to six consultations each year)

HealthWise gives you access to fully trained specialists who can assess and treat a range of mental health conditions including anxiety, depression & substance abuse, as well as offering emotional and behavioural support. The service is provided by video consultation with therapists via the app.

Registered dietitian consultations (up to six consultations each year)

Access one-to-one consultations with a HCPC registered dietitian who can help you improve your health and wellbeing, including working with special dietary needs due to health conditions such as coeliac disease.

Lifestyle and nutrition consultations (up to six consultations each year)

Access lifestyle and nutrition coaching, which is designed to take a holistic view across a range of areas that can affect your health, wellbeing and happiness. Our lifestyle and nutrition consultants can help with stress management, improving sleep and motivation to exercise.  

Health MOTs for policyholders (one health MOT kit each year)

Keep on top of your health with a yearly health assessment through a pin prick blood test. This test checks 20 different markers to spot any problems early on. You will receive a report in the app with the findings.

One Health MOT per year for policyholders only.

Repeat prescriptions

You can now order your private and NHS repeat prescriptions through HealthWise. There is no charge for this service. This
service is available if you reside in England, but not Northern Ireland, Scotland and Wales.

Remote GP appointments (unlimited consultations each year)

With demand for GP appointments rising and the number of NHS GPs falling, it comes as little surprise that many people have to wait weeks to be seen.

HealthWise takes this wait away, by allowing you to book phone or video consultations via the app with experienced UK-based GPs without leaving home, or from anywhere in the world.

The service offers clinical advice and guidance, and GPs can issue a prescription if required or recommend further treatment. 

Second medical opinion service (up to two consultations each year)

Sometimes we all need a second opinion to help make a difficult decision. You can use HealthWise to access a second medical opinion, where a diagnosis can be assessed and analysed by a second expert pair of eyes. It could provide a different treatment plan, or just valuable reassurance.

Registered dietitian consultations (up to six consultations each year)

Access one-to-one consultations with a HCPC registered dietitian who can help you improve your health and wellbeing, including working with special dietary needs due to health conditions such as coeliac disease.

Lifestyle and nutrition consultations (up to six consultations each year)

Access lifestyle and nutrition coaching, which is designed to take a holistic view across a range of areas that can affect your health, wellbeing and happiness. Our lifestyle and nutrition consultants can help with stress management, improving sleep and motivation to exercise.  

Health MOTs for policyholders (one health MOT kit each year)

Keep on top of your health with a yearly health assessment through a pin prick blood test. This test checks 20 different markers to spot any problems early on. You will receive a report in the app with the findings.

One Health MOT per year for policyholders only.

Repeat prescriptions

You can now order your private and NHS repeat prescriptions through HealthWise. There is no charge for this service. This
service is available if you reside in England, but not Northern Ireland, Scotland and Wales.

Remote GP appointments (unlimited consultations each year)

With demand for GP appointments rising and the number of NHS GPs falling, it comes as little surprise that many people have to wait weeks to be seen.

HealthWise takes this wait away, by allowing you to book phone or video consultations via the app with experienced UK-based GPs without leaving home, or from anywhere in the world.

The service offers clinical advice and guidance, and GPs can issue a prescription if required or recommend further treatment. 

Registered dietitian consultations (up to six consultations each year)

Access one-to-one consultations with a HCPC registered dietitian who can help you improve your health and wellbeing, including working with special dietary needs due to health conditions such as coeliac disease.

Lifestyle and nutrition consultations (up to six consultations each year)

Access lifestyle and nutrition coaching, which is designed to take a holistic view across a range of areas that can affect your health, wellbeing and happiness. Our lifestyle and nutrition consultants can help with stress management, improving sleep and motivation to exercise.  

Health MOTs for policyholders (one health MOT kit each year)

Keep on top of your health with a yearly health assessment through a pin prick blood test. This test checks 20 different markers to spot any problems early on. You will receive a report in the app with the findings.

One Health MOT per year for policyholders only.

Repeat prescriptions

You can now order your private and NHS repeat prescriptions through HealthWise. There is no charge for this service. This
service is available if you reside in England, but not Northern Ireland, Scotland and Wales.

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