As a member of The Exeter, you and your immediate family get free access to HealthWise - our handy app for quick, convenient medical advice and treatment.
Download the app today:
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You’ll also start to receive Your Member Roundup - a go-to source for the latest updates, insights and exclusive content to ensure you’re making the most of your policy. Take a look at some of the editions you’ve missed:
Health member roundup, first edition
For existing health insurance, income protection and life insurance enquiries:
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Open Monday to Friday, 8am – 6pm
For existing cash plan or Medicare enquiries:
Email us
Open Monday to Friday, 9am – 5pm
Income protection and life insurance
Email us
Call us
Open Monday to Friday, 8am – 6pm
Health insurance
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Call us
Open Monday to Friday 8am – 8pm, Saturday 8am – 1pm
Cash plan and Medicare
Email us
Call us
Open Monday to Friday, 9am – 5pm
If you are unhappy with any aspect of our service please contact us to discuss your concerns. Under our regulators rules we are required to try and resolve consumer complaints at the earliest opportunity. Sometimes this can be achieved quickly but in some cases it may take longer. In such cases our Complaints Handler will acknowledge your complaint within 5 working days and contact you with an update if it hasn’t been resolved in 20 working days. We have up to eight weeks in which to try to resolve your complaint.
Email us
Call us
Or write to us at
The Exeter
Lakeside House
Emperor Way
Exeter
EX1 3FD
If you remain unhappy with the outcome of your complaint, how the complaint was dealt with or we do not provide a response within eight weeks, you have the right to refer your complaint to the independent Financial Ombudsman Service to investigate the matter on your behalf.
For help and advice from the ombudsman on how to complain, visit their website at:
https://www.financial-ombudsman.org.uk/consumers/how-to-complain.