We’re excited to announce the launch of a new version of our HealthWise app. It offers new features and an improved in app experience, enhancing your member benefits.
The new app is being introduced to provide a more seamless and efficient way for you to access your member benefits, book appointments, and manage your records. This upgrade contributes to our commitment to providing you with the best possible service.
- The ‘My Family’ feature has been enhanced. Your family members can now create their own log in to share your allowances. Please refer to question 11 onwards for more information on this
- To register and log in, you now only require your email address and to set a password
- The look and feel of the app is different, we’ve recently had a brand refresh, and this is reflected in the app, so it’ll look a little different. The overall in-app experience is improved
- Nutrition and Lifestyle will be split into 2 separate services with an allowance of 6 appointments per service. You previously had 6 appointments for Nutrition and Lifestyle as one service, so your allowance has doubled. Please refer to question 17 for more information.
You need to update your app in the App Store or Play Store and then follow the instructions on your invitation email to reregister. Please note, your app may automatically update depending on your device settings.
You’ll receive an email invitation with instructions on how to register for the updated version of HealthWise. The email will be sent from noreply@squarehealth.com. Please make sure to check your junk folder if you don’t see the email in your inbox.
If your contact details have recently changed, please tell us so we can ensure you receive the invitation email. Similarly, if you haven't provided us with your individual email address, please do so. You can contact us at member@the-exeter.com or on 0300 123 3201.
Please note, any family members that are already on your policy with us, will automatically get their own HealthWise account and allowance as a member of The Exeter, you don’t need to add them to ‘My Family’ on your account. These family members will have to sign up with their own individual email address. If you previously shared an email address, please contact us with a new one so we can ensure everyone receives an invitation email.
To register on the updated app, you’ll need a valid email address that you use on your policy with The Exeter. Only one email address can be used per HealthWise registration. You can’t register until you’ve received the invitation email. Once received, follow the instructions in the invitation email to complete the registration process. Please note your username must be your email address.
You can’t book any appointments for past the new app launch date. Your app will show a warning if you try to do so. You can still book appointments for between now and then.
You’ll receive your invitation email to reregister when the current version of the app is closed and the new version is available. You'll need to make sure your app is updated to be able to reregister.
Your medical records and treatment can be accessed by contacting Square Health on 0330 822 1776 or at customerservice@squarehealth.com. After passing Data Protection checks, Square Health will share your previous records ahead of upcoming appointments made in the new app.
You can make sure you select the same clinician when booking an appointment by viewing their biography and photo. If you’re unsure, you can contact Square Health to help you find them.
To share your allowance, select ‘My Family’ > ‘Add Family Members’ > Complete the Form > Your partner and children over the age of 16 will receive their own invitation email and can complete their own registration for access.
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Yes. Family members not on your policy and who are over the age of 16 can set up their own account and share your allowance once you add them under ‘My Family’. They’ll then receive an invitation email with instruction on how to register. Family members under the age of 16 can't have their own account but can use the Digital GP and Second Medical Opinion under your account, with you present.
Please note, any family members that are already on your policy with us, will automatically get their own HealthWise account and allowance as a member of The Exeter, you don’t need to add them to ‘My Family’ on your account. These family members will have to sign up with their own individual email address. If you previously shared an email address, please contact us with a new one so we can ensure everyone receives an invitation email.
Dependents are those aged 16-18 and up to age 23 if in full time education.
- Primary account holder – age 18+
- Partner account – age 18+
- Dependent account – age 16-18 and up to age 23 if in full time education. An email address required for those age 16+ to have their own account.
You can remove access by selecting ‘My Family’ in the app menu, select the “🗑️” icon next to the family member you wish to remove and confirm by selecting ‘Remove’. The removed family member will no longer be able to book services. Any consultations booked prior to removing them will be honoured and deducted from your allowance.
If you have multiple policies with The Exeter, you only need to register once as the allowances are per member, not per policy.
The only change is that the ‘Nutrition and Lifestyle’ service has been split into 2 services. You'll have a full allowance of 6 sessions for each. You previously had 6 appointments for Nutrition and Lifestyle as one service, so your allowance has doubled. The difference between the 2 is explained below:
Nutrition:
The Nutrition service can provide personalised guidance on healthy habit changes around food on a day-to-day basis to promote health and wellbeing. Our Nutritionists can assist with areas such as weight management and improving health markers such as cholesterol. If you need dietary support with life stages such as menopause, or post-natal, following a vegan or vegetarian diet or simply looking to improve your energy may all be great reasons to book with this service. Our nutrition consultants also collaborate closely with Lifestyle services to provide a holistic approach to wellbeing.
What’s included in the service?
- Up to 6 consultations per year.
- Consultations are accessed through a mobile app, and our nutritional consultant will design an optimal eating plan, discuss relationship with food, and examine current nutrition choices.
- Consultations are available from Monday to Saturday.
Lifestyle:
The Lifestyle service offers tailored advice around interconnected areas to maximise overall wellbeing. By delving into areas such as sleep, stress management, movement and exercise; this service can enhance mental and physical health by promoting balance, productivity and creating small sustainable routines that align with your goals, as one size doesn’t fit all. With expert guidance through a holistic approach members can create lasting positive changes to achieve a healthier and more fulfilling lifestyle.
What’s included in the service?
- Up to 6 consultations per year.
- Consultations are accessed via a mobile app.
- Consultations are available from Monday to Saturday.
- A personalised programme will be created which will include signposting to additional services such as nutrition advice.
- The lifestyle consultant will devise a personal plan around your lifestyle factors, sleep, and stress pattern.
You have received an email about the new HealthWise enhancements because, although you’re no longer a member of The Exeter, you still have had access to an active app from your previous policy.
Whilst you’re unable to utilise the new app and benefits, you can still retrieve any previous medical records by contacting Square Health on 0330 822 1776 or at customerservice@squarehealth.com