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To tell us about a change of name, address or any other personal details, you can phone us on 0300 123 3201 or email us at member@the-exeter.com

If you email us, please include at least three points of information to help us confirm your identity. This helps us get started on your request as quickly as possible. 

For example, you could share your date of birth, postcode, policy number, the type of policy you have or how you pay your premiums. 

There are two ways you can increase your cover, depending on your circumstances.

1. Guaranteed insurability options

If your situation has changed and it falls under one of our guaranteed insurability options below, you can contact us directly to request an increase to your cover.

You may be able to increase your cover if you:

• Get married or enter a civil partnership
• Have a baby or legally adopt a child (this must be legally recognised in the UK)
• Take out a new mortgage or increase your mortgage on the property you live in
• Get divorced, agree to dissolve a civil partnership, or formally separate
• Experience an increase in rent or move to new rental accommodation
• Receive an increase in earnings

We’ll let you know what we need from you and guide you through the next steps.

2. Any other reasons

If you’d like to increase your cover for any other reason, you’ll need to speak with your financial adviser. They’ll be able to talk through your options and help you complete an application.
If you don’t have a financial adviser, here are some sites that can help you find one:

For life insurance or income protection
VouchedFor – search for verified financial advisers near you

For health insurance 
amii – find specialist health insurance advisers.

When you email us, please include at least three points of information to help us confirm your identity. This helps us get started on your request as quickly as possible. 

For example, you could share your date of birth, postcode, policy number, the type of policy you have or how you pay your premiums. 

Don’t worry if you’re not sure on some of the information, let us know what you can and we’ll be in touch to guide you through the next steps. 

Below there are some sites you can use to help you find one: 

For life insurance or income protection
VouchedFor – search for verified financial advisers near you

For health insurance 
amii – find specialist health insurance advisers.

Need to make a claim?

Income protection and life insurance

Open Monday to Friday, 9am – 5pm

Health insurance

Open Monday to Friday 8am – 8pm, Saturday 8am – 1pm

If you are unhappy with any aspect of our service please contact us to discuss your concerns. Under our regulators rules we are required to try and resolve consumer complaints at the earliest opportunity. Sometimes this can be achieved quickly but in some cases it may take longer. In such cases our Complaints Handler will acknowledge your complaint within 5 working days and contact you with an update if it hasn’t been resolved in 20 working days. We have up to eight weeks in which to try to resolve your complaint.

If you remain unhappy with the outcome of your complaint, how the complaint was dealt with or we do not provide a response within eight weeks, you have the right to refer your complaint to the independent Financial Ombudsman Service to investigate the matter on your behalf.

For help and advice from the ombudsman on how to complain, visit their website at:
https://www.financial-ombudsman.org.uk/consumers/how-to-complain.