Please select the type of policy you wish to claim on:
When making a claim we will need you to provide the following information so that we can assess your claim as quickly as possible:
We will also need to complete a financial assessment. To do this, we review your personal taxable income in the 12 months immediately before your illness or injury and require the following:
| If you are employed | If you are self-employed | If you are a company director |
|---|---|---|
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|
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Please also tell us about any other income that you may be receiving when your waiting period finishes.
This includes:
You can register your claim in any of the following ways:
The Exeter
Lakeside House
Emperor Way
Exeter
EX1 3FD
The Exeter
Lakeside House
Emperor Way
Exeter
EX1 3FD
However you decide to claim, we will ask you for your contact details, details of the life covered and the type of claim you wish to register, either a life or terminal illness claim.
The Exeter
Lakeside House
Emperor Way
Exeter
EX1 3FD
Claims team:
0300 123 3253
+44 1392 36 35 36 (overseas members)
Lines are open Monday to Friday, 8am - 8pm, and Saturday 8am - 1pm
Complete our online claims notification form and we will call you back.
However you decide to claim, please have the name of the policyholder, the policy number and basic information about the reason for claiming close to hand.
Step 1:
Pay for your treatment and keep your receipt(s).
Step 3:
The money will be paid directly into your bank account (less any excess), usually within three days of the claim being assessed.
Step 2:
Login to the claim portal below with your reference number to hand and simply attach a picture or scan of your receipt(s). All claims should be submitted within three months of the treatment date.
Step 1:
Pay for your treatment and keep your receipt(s).
Step 3:
The money will be paid directly into your bank account (less any excess), usually within three days of the claim being assessed.
Step 2:
Send your completed claim form and original receipt(s) to:
The Exeter, Jewry House, Jewry Street, Winchester, Hampshire, SO23 8RZ
| Product | Document |
|---|---|
| One Fund Company Paid | Claim form |
| One Fund Employee paid | Claim form |
| Premier Health Benefits Healthcare Plan Medicaid Health Cash Plan (Choice – Select – Elite) Health Cash Plan (Gold – Platinum) |
Pre June 2010 - claim form |
| Health Cash Plan (Everyday – Deluxe – Superior) | Post June 2010 - claim form |
To save on postage you may wish to hold on to receipts that are equal to or below the excess amount on optical and dental. You can send these with your next claim. All claims should be submitted within three months of the treatment date.
If you wish to claim for the counselling or advice helpline please contact 0300 123 3256 or cashplan@the-exeter.com for the appropriate next steps. We’re open Monday to Friday, 9am to 5pm.
If you wish to claim under a Personal Accident, Fracture Cover or Life Cover benefit, where applicable to your plan, please contact 0300 123 3256 or cashplan@the-exeter.com for the appropriate claims form. We’re open Monday to Friday, 9am to 5pm.
Medicare
Download the Medicare claim form. Once completed please send to:
The Exeter, Jewry House, Jewry Street, Winchester, Hampshire, SO23 8RZ
If you require any support please contact 0300 123 3256 or cashplan@the-exeter.com. We’re open Monday to Friday, 9am to 5pm.