The Exeter offers unlimited remote GP appointments and ‘Health MOT’ to deliver greater value for members

The Exeter offers unlimited remote GP appointments and ‘Health MOT’ to deliver greater value for members
The Exeter offers unlimited remote GP appointments and ‘Health MOT’ to deliver greater value for members

Isobel Langton


Chief Executive

UK protection and health insurer The Exeter has today announced a range of new enhancements to its HealthWise member benefits app, reaffirming the mutual’s commitment to helping members access wider health and wellbeing support.

Developed in partnership with Square Health, HealthWise allows The Exeter’s members to access a range of services including remote GP appointments, second medical opinions, physiotherapy, mental health support, dietitian consultations, and lifestyle and nutrition appointments, free of charge as part of their policy.

New additions announced today include:

Unlimited remote GP appointments

In response to higher demand for remote GP services, The Exeter now offers unlimited remote GP appointments. The move highlights The Exeter’s commitment to improving access to healthcare services at a time when public services are under pressure.

The Exeter has also removed the previous administration charges for referrals, prescriptions, and fit notes for members (although normal prescription and postage costs apply).

NHS repeat prescription service

The NHS repeat prescription service, now accessible in the app's services section, enables members to easily order repeat prescriptions. Once ordered, the prescription is sent to their NHS GP for approval and processed for delivery by the supplier, typically taking 2-3 working days.

The launch of a Health MOT

The Health MOT provides eligible members with an annual, at-home, health assessment via a self-administered finger-prick blood test. This convenient test checks 20 health markers, including diabetes risk, cholesterol, and liver health, aiming to detect issues early.

As part of the test, members will receive a personalised health report and can discuss their results with a GP through a remote appointment which can be booked within the app. By completing the test once a year, members can proactively manage their health, detect issues early and take preventative measures against potential health problems.

The service is available to the main policyholder only and included at no extra cost.

Isobel Langton, CEO at The Exeter, commented:

“I would like to take the opportunity to thank everyone involved at The Exeter and our partners Square Health, who have been working closely to deliver these enhancements for the benefit of our members.

HealthWise plays an increasingly important role in helping our members and their immediate families manage their day-to-day health and wellbeing and its popularity continues to grow. We recently announced that usage for this year had already passed 2022 levels and hope this continues to grow even further given the increased support now available.”

Steve Casey, Marketing Director at Square Health, added:

“We are delighted to work with The Exeter in enhancing the long established HealthWise offering. The Exeter have been at the forefront of providing connected healthcare to their members as well as producing an excellent annual report showing why these services are accessed. These enhancements further demonstrate their commitment to members.”



Notes to Editors

PR Contact

Tom Stewart-Walvin, Rostrum
T: +44 (0)7855 689 302
E: theexeter@rostrum.agency

About The Exeter

The Exeter is a leading protection and healthcare insurer who have been supporting UK families in the event of ill health or injury since 1888.

Formerly known as the Exeter Friendly Society and Pioneer Friendly Society, The Exeter is a mutual friendly society. This means it’s owned by members and run for their benefit, rather than shareholders.

The Exeter is a trading name of Exeter Friendly Society Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Register number 205309) and is incorporated under the Friendly Societies Act 1992 Register No. 91F with its registered office at Lakeside House, Emperor Way, Exeter, England EX1 3FD.